Terms of use

Terms of use

This is the user agreement between us, Sane Internet S.L ("website", "we") and you the user ("User", "you") and will govern your use of our website, or other distribution channels (such as Interactive TV ("IDTV"), mobile telephone commerce ("WAP") or interactive voice technology ("IVT") (the "Channels").

We are Sane Internet S.L (trading as 'Area Hotels ')  CIF: B92694579 and our registered address is Calle Ramon Gomez de la Serna 12, Edeficio Estella 6,B1, Marbella, Malaga 29600, Spain.

General Section

Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Channels. We will not allow you to purchase any products from any of the Channels unless you have confirmed that you have read these terms.

Except for the sale of a very small number of products our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or other Travel supplier. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.

All products sold through our Channels are not an offer by Sane Internet S.L to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail confirming the contract if you are purchasing from the website, from other Channels the confirmation may be different. For example when purchasing via WAP we will send you an SMS or via IVT our acceptance will be communicated when the product is delivered. The method of concluding a contract will be made clear on the relevant Channel.

Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.

Where your contract is not with Sane Internet S.L but with a third party supplier such as a tour operator or hotel, Sane Internet S.L may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.

Please make sure that you have read and understood the Policy sections on the Channels, it is your responsibility to make sure you have done so.

You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

If there are any changes to the details supplied to us by you it is your responsibility to inform us our by contacting our Customer Services as soon as possible.

We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.

Our Channels will not stop you from making impossible bookings such as two rooms in the same hotel at the same time or a room booking in one hotel and another room booking in other hotel at the same time. If you make that kind of booking we won't give you a refund.

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating  there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.

We do not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

Miscellaneous

You accept financial responsibility for all transactions made under your name or account. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.

You must make sure that all the information you provide to us is true and accurate.

You must not use the website for speculative, false or fraudulent bookings.

Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays.

Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel products or services after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited. The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

Hotel Reservation Section

All hotel discounts advertised are based on the discounts from the full "rack rate" including applicanle taxes and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

"Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.

If you wish to cancel your hotel room, please contact our customer services by telephone. Please include your order number, registered email address and details of your cancellation. In the event of cancellation for whatever reason you shall be liable to pay administration fee of 10.00 ¬. This could be in addition to any cancellation charge any hotel may impose.

Prices stated are on per room, per night basis and do not include applicable taxes unless otherwise stated.

Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

Please be aware that whilst every effort is made to ensure that hotel descriptions, names and rating are up to date and accurate we cannot be held responsible for any misconceptions or inaccuracies relating to these.

Unless otherwise stated, breakfast, lunch and dinner are not included.

Pets are not allowed in any hotels with the exception of guiding dogs. Please specify this situation at the time of your reservation.

Star ratings may differ according to the country where you live, and are according to Spanish Tourism Law. Therefore we cannot be held responsible for any misconceptions relating to star ratings.

Please read carefully the Cancellations & No Show policies stated on the reservation form as you will accept it in order to confirm your reservation.